Pre-Loved Returns & Refunds


If you want to cancel an order, you can do so within 24 hours of placing it. After that, we won't be able to accept any cancellation requests.

You can request for cancellation by emailing us at with your order number and reason for cancellation. Thereafter, we'll reply to you with confirmation once we've canceled your order.

We will proceed with processing the order if a cancellation request is submitted beyond 24 hours from when the order was placed.



We really love it when you choose to buy pre-loved products as it's better for the planet. Right!

Same way it’s also important to be mindful about the impact every returned shipment has on the environment and climate change.

Each returned package contributes to greenhouse gas emissions & every returned order entails extra packaging materials which finally ends up in landfill resulting in more carbon emissions.

To mitigate the impact of transportation-related emissions and minimize packaging waste we don’t allow customers to exchange products that they have already purchased. However, we have established the following specific cases in which we do and don’t accept returns. 

Return acceptable if

  • Product received is not in the condition that was described by the seller
  • Defect in the item that was not visible or declared by the seller
  • Wrong item has been delivered
  • Product delivered is of an incorrect size

Return not acceptable for

  • Product/s sold in clearance sale
  • Delayed delivery
  • Products do not fit or have a size issue despite referring to the provided Size Chart
  • Imperfections or defects which were already declared by the seller
  • Simply have a change of mind about the product 

Return Process

  • All return requests must be raised within 24 hours of receiving the item, after which the product will not be eligible for return
  • If the product you received has an issue that is covered in our Acceptable Returns, you can email a photo of the problem to
  • We will review the images provided and notify you of the return request status, indicating whether it has been approved or rejected
  • If approved, we'll arrange a pickup for the return from your location. Pickup instructions will be provided in the same or separate email.
  • Please maintain the product's original condition, including its tags and packaging, by refraining from using it. Although you may try on the product, it is important to take necessary precautions to preserve its condition.
  • Please return the product with the invoice, all original packaging, and any other accessories or free gifts that were included with the product.
  • Our logistics partner will contact you for the pick-up. You may convey your convenient time & day for the purpose. We request you to make arrangements for the pick-up, in case you are personally unavailable at an agreed time & day. Non-adherence of the scheduled time & day by you will shift the logistic charges upon you. Pls note that return must be initiated within two working days for it to be approved by our end.
  • After we receive the returned product, it will be assessed, and if it is considered to be in satisfactory condition, a return email confirmation will be sent to you. However, if the returned product is not found OK, the refund would be rejected. The decision regarding the same would be final & non-negotiable.


Refund Terms & Conditions

  • For an approved return or cancellation of a product, a refund will be processed within 10 working days.
  • If payment was made via our gateway, we'll credit the same account or request bank details for refund processing. Please note that it may take a few additional days for your payment or banking partner to process the refund amount.
  • In case of any partial or full returns, if the net total Order Value reduces to under 1500/- then the Shipping charges along with its GST amount would be deducted from the refund pay-outs.
  • For a rejected return, the Company may either decline the refund completely or may decide to make the refund in the form of Reward points.
  • The COD fee paid by the buyer for availing COD option at the time of purchase is non-refundable.
  • The online transaction fee of ₹75 paid by the buyer during purchase is non-refundable.

We encourage our customers to carefully review the product descriptions, sizes, and any imperfections or defects that are disclosed by the seller before making a purchase to ensure that they are satisfied with their selection. If you have any questions or concerns about a product, please feel free to contact us. Our team will ensure you have all the information you need to make an informed purchase that you'll love!