Terms of service

1. Introduction

Welcome to A LITTLE MORE ("Company", "we", "us", "our").

These Terms of Service ("Terms") govern your access to and use of our website, products, services, and related platforms (collectively, the "Platform").

By accessing, browsing, creating an account, or placing an order through the Platform, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the Platform.

If you do not agree with these Terms, please do not use the Platform. 

2. Electronic Record

This document is an electronic record under the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

3. Eligibility

To use the Platform, you must:

  • Be at least 18 years of age; and
  • Be legally capable of entering into a binding contract under applicable laws.

If you are accessing the Platform on behalf of an organization, you represent that you have the authority to bind such organization to these Terms.

We reserve the right to refuse access, suspend accounts, or cancel orders where we reasonably believe a user is not eligible or is violating these Terms. 

4. Our Services

The Platform allows you to:

  • Browse and purchase food products;
  • Create and manage an account;
  • Make payments through approved payment methods;
  • Track orders;
  • Receive promotional communications (subject to your preferences);
  • Submit reviews and feedback.

Product availability, pricing, offers, and delivery locations may change from time to time without prior notice.

All product images are for illustration purposes only. Actual products and packaging may vary slightly.

5. User Accounts

You may create an account or place orders as a guest, where available.

You agree to:

  • Provide accurate and complete information;
  • Keep your account credentials secure;
  • Update information whenever necessary;
  • Accept responsibility for activities conducted through your account.

You must notify us immediately if you suspect unauthorized access to your account.

We are not responsible for losses arising from your failure to maintain account security.

6. Orders, Pricing & Availability

All orders placed through the Platform constitute an offer to purchase products.

We reserve the right to:

  • Accept or reject any order;
  • Limit quantities purchased per customer, household, or order;
  • Refuse orders that appear to be placed by dealers, resellers, or distributors;
  • Cancel orders due to stock unavailability, pricing errors, payment issues, suspected fraud, or other operational reasons.

If an order is cancelled after payment has been processed, the amount paid will be refunded to the original payment method.

Prices displayed on the Platform are inclusive of applicable taxes unless otherwise stated.

7. Payments

Payments may be made through approved payment methods available on the Platform, including online payment gateways, UPI, wallets, net banking, credit cards, debit cards, or any other online mode of payment.  

All payment transactions are processed through third-party payment service providers.

We do not store your complete card or banking details.

You agree that all payment information provided by you is accurate and authorized.

8. Shipping & Delivery

We strive to process and dispatch orders promptly and deliver products in excellent condition.

Delivery timelines displayed on the Platform are estimates only and may vary due to factors beyond our control, including weather conditions, logistics disruptions, public holidays, or force majeure events.

Products will be delivered to the shipping address provided at checkout. It is your responsibility to ensure that the delivery address and contact information are accurate and complete.

Once an order has been dispatched, changes to the delivery address may not be possible.

We are not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete delivery information provided by you.

Risk of loss and title to products pass to you upon delivery by our logistics partner. 

9. Inspection Upon Delivery

We recommend that you inspect your order immediately upon delivery.

Any concerns regarding:

  • Damaged products;
  • Tampered packaging;
  • Incorrect items;
  • Missing products;
  • Expired products;

must be reported within the timeline specified in our Return & Refund Policy.

Failure to report issues within the prescribed period may be treated as acceptance of the order. 

10. Food Safety & Product Information

We take food safety seriously and comply with applicable food regulations.

However, you are responsible for:

  • Reviewing ingredient declarations;
  • Reviewing allergen information;
  • Following storage instructions;
  • Consuming products before the stated expiry date.

Product information provided on the Platform is for general informational purposes only and should not be considered medical, nutritional, or healthcare advice.

If you have specific dietary, allergy, or medical concerns, please consult an appropriate healthcare professional before consumption. 

11. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Food products are generally non-returnable due to their perishable and consumable nature.

Eligible refunds or replacements may be provided in cases such as:

  • Wrong product delivered;
  • Damaged product;
  • Tampered package;
  • Manufacturing defect;
  • Expired product.

Orders may be cancelled prior to dispatch. Once dispatched, cancellation requests may not be accepted except as required under applicable law.

12. Reviews, Feedback & User Content

You may submit reviews, ratings, comments, suggestions, or other content on the Platform.

You agree that such content:

  • Is accurate and lawful;
  • Does not infringe third-party rights;
  • Is not misleading, abusive, defamatory, obscene, or harmful.

By submitting content, you grant us a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, publish, display, and distribute such content for business and promotional purposes.

We reserve the right to remove any content that violates these Terms. 

13. Prohibited Activities

You agree not to:

  • Violate any applicable law;
  • Use the Platform for fraudulent purposes;
  • Upload harmful code, malware, or viruses;
  • Attempt unauthorized access to systems or accounts;
  • Impersonate another individual or entity;
  • Scrape, copy, reproduce, or exploit Platform content without permission;
  • Interfere with the operation or security of the Platform.

Violation of this section may result in suspension or termination of access. 

14. Intellectual Property

All content on the Platform, including logos, trademarks, text, graphics, images, product descriptions, software, and designs, is owned by or licensed to the Company.

Nothing in these Terms grants you any ownership rights in such intellectual property.

You may not reproduce, distribute, modify, reverse engineer, or commercially exploit Platform content without prior written consent. 

15. Third-Party Services

The Platform may contain links to third-party websites, payment gateways, tools, or services.

We do not control and are not responsible for the content, policies, or practices of such third parties.

Your use of third-party services is governed by their respective terms and policies.

16. Communications

By using the Platform, you consent to receive communications from us through email, SMS, WhatsApp, phone calls, and other electronic means regarding:

  • Orders and deliveries;
  • Account activity;
  • Service updates;
  • Promotional and marketing communications (subject to applicable law and your preferences). 

17. Privacy

Your use of the Platform is subject to our Privacy Policy.

We process personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023.

18. Accuracy of Information

While we strive to ensure accuracy, the Platform may occasionally contain typographical errors, pricing inaccuracies, or product description errors.

We reserve the right to correct errors, update information, or cancel orders affected by such inaccuracies. 

19. Disclaimer of Warranties

The Platform and all services, content, and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and uninterrupted availability.

We do not guarantee that the Platform will always be secure, error-free, or available without interruption. 

20. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from any claim relating to the Platform or any order shall not exceed the amount paid by you for the relevant order.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, goodwill, or data. 

21. Indemnity

You agree to indemnify and hold harmless the Company, its directors, employees, affiliates, agents, and partners from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms;
  • Your misuse of the Platform;
  • Your violation of applicable law;
  • Your infringement of third-party rights. 

22. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, labour disruptions, transportation failures, cyberattacks, power outages, or supply chain interruptions. 

23. Suspension & Termination

We may suspend, restrict, or terminate access to the Platform at our discretion if:

  • You violate these Terms;
  • Fraudulent activity is suspected;
  • Required by law;
  • Necessary to protect the Platform or other users.

Certain provisions, including intellectual property, limitation of liability, indemnity, and dispute resolution, shall survive termination. 

24. Entire Agreement

These Terms, together with our Privacy Policy and other published policies, constitute the entire agreement between you and us regarding your use of the Platform.

25. Waiver & Severability

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. 

26. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India.

We encourage parties to first attempt to resolve disputes amicably.

If a dispute remains unresolved, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator, and the seat and venue of arbitration shall be Mumbai, Maharashtra.

Subject to the foregoing, courts located in Mumbai shall have exclusive jurisdiction.

27. Changes to These Terms

We may update these Terms from time to time.

Revised Terms will become effective upon publication on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

28. Contact for Grievances/Complaints

For questions, complaints, or grievances, please contact:

Company Name: A LITTLE MORE

Grievance Officer Details:

Email: alittlemore@mijhoindia.com

Phone: +91 77100 38394

Address: Mijho India Glocal Private Limited, A-22, Morya House, Oshiwara, Off Link Road, Andheri west, Mumbai- 400 058, Maharashtra

We aim to acknowledge complaints within 48 working hours and resolve them within 30 working days, subject to applicable laws.